Last updated: March 2025
Overview
Platox ("we", "our", "us") operates the platox.net website and the Platox application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information.
Commerce Data
When you connect data sources (Shopify, NetSuite, Google Ads, etc.), we access and process your commerce data to provide the Platox service. This may include orders, customers, products, inventory levels, and marketing metrics.
Usage Data
We collect information about how you interact with the application, including pages viewed, features used, and actions taken.
How We Use Your Information
- To provide and maintain the Platox service
- To generate insights, signals, and recommended actions from your commerce data
- To improve and optimize our platform
- To communicate with you about your account and service updates
- To provide customer support
Data Security
We implement industry-standard security measures to protect your data. All data is encrypted in transit (TLS 1.2+) and at rest. Access to customer data is strictly controlled and audited.
Data Retention
We retain your commerce data for as long as your account is active. Upon account deletion, all associated data is permanently removed within 30 days.
Third-Party Services
We integrate with third-party services (Shopify, NetSuite, Google, Meta, Klaviyo, etc.) to collect your commerce data. These integrations are governed by the respective platform's terms of service and privacy policies.
Your Rights
You have the right to access, correct, or delete your personal data. You can disconnect any data source at any time. Contact us at privacy@platox.net for data requests.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the application.
Contact
For privacy-related questions: privacy@platox.net